We're a small New York studio, so the person who answers your email is one of the people who blended and poured your bottle. Pick the right desk below and we'll get back to you fast.
Order status, shipping, which size fits you, how to wear it, or anything about the buying process. This is the fastest queue and the right place to start a return.
support@perfumeagency.comTo use the 30-day wear-it-first window, even on an opened bottle. Include your order number and we'll send a prepaid label and process the refund once it's on its way back.
support@perfumeagency.comFor a cracked bottle, a spray pump that won't work, or a fragrance that smells off out of the box. Send a quick photo with your order number and we'll replace or refund it, shipping included.
support@perfumeagency.comWriting about independent fragrance, small-batch perfumery, or designer-quality alternatives? We send samples to working publications and writers. Tell us your outlet.
press@perfumeagency.comFor boutiques, concept shops, salons, and gift retailers interested in carrying the Signature. We keep the stockist list short and the terms simple.
wholesale@perfumeagency.comTo ask what data we hold, request a copy, or have it deleted. We respond within 30 days. Accessibility issues with the site go here too.
privacy@perfumeagency.comOne business day, most of the time. We answer email within one business day, often the same day. Anything that needs a photo review — a damaged bottle, a return label — might take a day longer while we sort the fastest fix.
Perfume Agency, LLC
611 Broadway, Suite 308
New York, NY 10012
United States
Our studio is a working blending and pouring space, not a retail storefront — but if you're local and want to pick up an order or arrange a return in person, email support first and we'll set a time.
We run support over email on purpose. A fragrance question almost always benefits from a photo, an order number, or a written note about how the scent is behaving on your skin — things that are clumsy to read out loud and easy to attach to an email.
Email also gives both of us a written record, which matters when we're tracking a return or replacing a damaged bottle. It's not about hiding; it's about solving your problem the first time. Every address above reaches a real person at the studio, usually within a business day.